SMOKE & FIRE is family owned & operated - we like to think of our customers as extended family, too! We pride ourselves on providing excellent customer service, which includes access to specialized knowledge & support before, during and after making a purchase.
WHAT MAKES US CHAR-IFFIC?
🔥 We are continuously increasing our product knowledge & looking for ways to improve/expand our services. We work closely with our dealers, who provide us with in-depth product training annually and ongoing updates about our barbecues & fireplaces. We thoroughly research the products we carry to ensure they are high-quality and a good fit for folks in our community. This allows us to provide the best information you need to feel comfortable with your purchases.
🔥 We provide service & support after you shop with us. Our job isn't done when you leave the store - we are available to help with troubleshooting, warranty issues, contacting customer service and any additional information you need to make the most of whatever you buy with us.
🔥 We support local businesses as much as possible. This past year, we have added multiple in-store product lines to include more small businesses, which are mostly local and/or Canadian-based. We feel strongly that the small businesses in our community are part of what makes Northwestern Ontario so special. Remember to #keepitinkenora!
Nominated for Kenora & District Chamber of Commerce (KDCC) Business Awards:
- 2020 - New Business of the Year
- 2020 - Customer Service Excellence